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FAQ

Watch related questions

The battery of the watch will no longer be an issue for you. All Venezianico watches are equipped with mechanical automatic movements that are powered by the movement of your wrist.

Yes, all Venezianico watches are water resistant.

Shipping

Orders will be processed within 24-48 hours via Fedex Express Service. You'll receive tracking information by email as soon as the courier pick up your parcel.

In the case of pre-orders, please refer to the information contained in the product page.

Once the package has been processed by our logistics, you will receive an e-mail with a tracking code of your order with which you can monitor the status of your shipment.

Warranty and Support

If you purchased a Meccaniche Veneziane product directly on our website, the warranty covers the defects that show within for two years from the original purchase date (please see our Terms&Conditions for further details).

Contact us at support@venezianico.com and we will provide you with all the assistance you need. We might ask you your order number as a proof of purchase, in addition to the warranty paper.

If you purchase from a dealer you should contact them, as they are responsible for the warranty in the first place. They might also require a proof of purchase, so we suggest you keep the original receipt and, in every case, the warranty paper. Further, please note that local rules on legal warranty apply.

In any case, our Customer Service is always available to provide you with assistance and further information.

The warranty does not cover any abuse you might put your watch through on your own. For example, it does not cover water damage due to your carelessness (e.g. if you submerge the watch in water without closing the crown), normal wear and tear, accidental glass damage, scratches, damage to the strap, or theft. A proof of purchase is required for all warranty claims and service requests.

In any case, our Customer Service is always available to give you assistance and provide further information.

In case your watch has an issue, please contact our customer service at support@venezianico.com.

We will provide you with all the support you might need.

Our service center is located in San Donà di Piave (Italy). The product is in fact delivered to our headquarter at the following address.

Venezianico Srl
Via Eraclea 5, 30027, San Donà di Piave (VE), Italy

We suggest you wrap you watch head in bubbles, in a soft tissue or in several layers of kitchen paper. Then, insert it into a pack, which should be small enough for the wrapped head to fit in tightly, so to prevent it from shaking within the box during the transportation.

Returns

You can withdraw from your purchase within 30 days from the delivery date.

If you want to return your order, please contact our team using the appropriate form.

We will answer you within 24-48 working hours with all the information on how to proceed to make the return.