Shipping policy

Shipping policy

At Venezianico, we are committed to delivering every order safely, efficiently, and transparently worldwide.

Shipping destinations

We ship internationally to most countries worldwide.

Shipping availability may vary depending on local regulations, customs restrictions, or courier limitations.

Processing times

Orders are generally processed within 1–3 business days after payment confirmation.

During peak periods, launches, holidays, or promotional events, processing times may be slightly longer.

Customers will receive a shipping confirmation email including tracking information once the order has been dispatched.

Delivery times

Estimated delivery times are displayed at checkout and may vary depending on destination country and courier service.

Delivery times refer to business days only and exclude weekends and public holidays.

For pre-order products, estimated shipping timelines are clearly indicated on the relevant product or collection page.

As pre-order items are still in production, estimated delivery dates are indicative and may be subject to change.

Taxes, duties & customs charges

European Union Orders

For customers within the European Union:

• all prices displayed on the Website include VAT and any applicable taxes
• no additional customs duties or import taxes will be charged upon delivery

International orders outside the EU

For customers outside the European Union:

• prices are shown excluding local taxes and VAT
• import duties, customs fees, VAT, and local taxes may apply depending on the destination country
• these charges are the sole responsibility of the customer

Where applicable, the Website clearly indicates when products are sold:
“PRICE WITHOUT TAXES”

Countries with duties & taxes included

For orders shipped to:

• United States
• United Kingdom
• Brazil

all duties and taxes are already included in the final purchase price whenever specified on the product page with:
“TAXES AND DUTIES INCLUDED”

Customers in these countries will not be charged additional import fees upon delivery.

Refused shipments & customs issues

If a customer refuses to pay customs duties or import charges:

• the carrier may refuse delivery
• the shipment may be returned to Venezianico
• refunds will only be processed after the goods have been returned and inspected

Where applicable, the following costs may be deducted from the refund:

• shipping costs
• customs duties
• import taxes
• storage fees
• return shipping fees
• customs brokerage charges

If customs duties are advanced by the courier and subsequently charged back to Venezianico, these amounts will also be deducted from the refund.

If a shipment is held or blocked by customs authorities and cannot be returned, no refund will be issued.

Shipping address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Venezianico is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Once an order has been shipped, we cannot guarantee that address modifications can be accommodated.

Damaged or tampered packages

If a package appears damaged or tampered with upon delivery, customers should accept the package with reservation and immediately contact our Customer Support team.

Any shipping issue should preferably be reported within 24 hours of delivery, including photographs and a detailed description of the issue.

Multiple shipments

Orders containing both:

• in-stock items
• and pre-order items

may be fulfilled in separate shipments.

Available products will be shipped first, while pre-order items will be shipped once production is completed.

Lost or delayed shipments

Once an order has been handed over to the courier, delivery times are managed by the shipping provider.

While Venezianico will assist customers in resolving shipping issues whenever possible, we cannot guarantee courier delivery timelines once the shipment is in transit.