The following General Conditions govern the offer and sale on the website www.venezianico.com (hereinafter “Website”) and are drawn up in accordance with the legislative provisions of the Italian Civil Code, the Legislative Decree n. 70/2003 on the services of the information society and electronic commerce and Legislative Decree 206/2005 (hereinafter the "Consumer Code").
The products marketed on www.venezianico.com are sold directly by Venezianico Srl (hereinafter, the "Seller"), via Eraclea 5 - 30027 San Donà di Piave (VE), VAT 04427770278.
These General Conditions apply and govern all sales contracts concluded through the Seller's Website, as identified above.
The purchase of products on the Website is reserved exclusively to individuals (hereinafter “Users”) who act as consumers and who are over 18 years of age.
"Consumer" means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
The General Conditions may change over time and Users shall read them thoroughly before making any purchase. It is the User’s responsibility to check the General Conditions before submitting any order.
The Seller is never responsible for the sale of "Venezianico" branded products by third party reseller through links, banners or hypertext links present on the Website. Before confirming orders to third parties, the User shall check their own conditions of sale.
Venezianico Srl, as an online seller, is not required to issue any invoice (nor the receipt, nor any document for tax purposes) to a consumer (which is not subject to VAT), according to art. 22 of the Decree of the President of the Republic of 26/10/1972 n. 633 and article 2, letter o) of Presidential Decree 21 December 1996, n. 696 (as confirmed by Resolution no. 274 / E of 5 November 2009).
The request for issuing an invoice is possible no later than the time the order is placed pursuant to art. 22 Presidential Decree 633/1972.
These General Conditions are an integral and essential part of the sales contract between the Seller and the User. The electronic submission of the order by the User implies full knowledge and full acceptance of these General Conditions, the Terms of Service and the Privacy Policy.
To place an order for the online purchase of one or more products, the User must provide the Seller with all the data that are necessary to process the order.
To conclude a purchase contract, the User shall transmit his order through an electronic order form, which is available on the Website. Submitting the order generates an obligation for the User to pay the final price indicated therein.
To complete the purchase, the User is required to confirm the payment of the price of the products included in the cart. Orders that do not correspond to a completed transaction will not processed.
Upon placing an order, the User will receive an e-mail acknowledging receipt of the order and a summary of the latter.
If products, which are displayed on the Website, are no longer available at the time of the User’s latest access or upon sending the order, the system will inform the User that the ordered products are no longer available through an error message. Nevertheless, in case the purchase is registered, the Seller shall inform the User that the ordered products are unavailable, within 5 days counting from the day following the one where the order was placed. If a payment was performed, the Seller will refund the price paid and shall not be liable for further compensation.
The order form includes link to the General Conditions and the Privacy Policy, as well as a summary of the essential characteristics of each ordered product; the relating price; the accepted payment methods; delivery options; the relating the shipping costs.
At any time, the User can monitor the status of his order and access the history of his past orders through his account on the Seller's Website or by contacting the Customer Service via the email at the address support@venezianico.com.
The products offered for sale through the Website are wrist watches and related accessories, which must be listed in the online catalog at the time of placing the order.
The product catalog can be updated and modified periodically, therefore the permanence of a product among those available online is not guaranteed.
The essential characteristics for each product are reported in a dedicated product-page; the images and colors of the products displayed on the Website not exactly correspond to their real colors, as this is influenced by the settings of the devices used by the User to access the Website. Therefore, the images of the products are intended as indicative and without prejudice to the customary levels of tolerance.
The prices of the products on sale on the Website include VAT and every other tax that may be applicable to the sale of products to Users who purchase from within the European Union.
In the case of Users who place an order from a state not belonging to the European Union, the price is indicated as net. No VAT nor additional taxes that may be applied in the country of destination are shown. If applicable, these taxes will be collected upon delivery of the product. The product may be subject to import duties which, if applicable, will also be collected upon delivery of the product.
The import duties, if applied by the destination country, are not included in the selling price. In any case, the customer is liable for the payment of said import duties.
If the customer refuses to reimburse the carrier for the amounts they advanced as import duties imposed by the destination country, the carrier will not proceed with the delivery of the ordered goods, resulting in their return to Venezianico Srl.
The delivery will only be made after the customer has paid the due import duties. If the recipient refuses to pay the import costs after the goods have been shipped he will not be entitled to a refund of the ordered product. The refund is due only after the product is received back by Venezianico and all costs relating to shipping, storage and customs costs will be deducted from the amount to be refunded. If the package is detained by the destination customs, under no circumstances will the customer be entitled to a refund.
The shipping address indicated by the User in the order form determines the geographical origin of the order.
Product prices may be subject to updates and variations. The User is required to verify the final price before submitting the relating order. In the case of a manifest clerical error affecting the price displayed on the Website – compared to the commonly known price of the chosen product – the Seller, to his sole and conclusive judgement, may not confirm the shipment and proceed with the immediate reimbursement of the amount paid by the User.
The costs and types of shipping may vary depending on the country and the shipping type chosen by the User.
The User shall bear these costs and any additional costs for orders under € 230. The relating amount will be explicitly specified in a dedicated line of the order summary, before the User proceeds with the transmission of the order. These expenses will be indicated as in the order confirmation email too.
The User shall choose one of the methods indicated in the order form.
The order amount will be charged immediately upon payment.
The User is solely responsible for the correctness and accuracy of the data entered and they guarantee to use only means of payments (credit/debit cards, payment services accounts) of which he has legitimate availability.
The products are delivered directly to the User – or to a person explicitly indicated by them – at the shipping address specified in the order, through affiliated couriers.
The Seller will do everything possible to process the order within 2 working days and, in any case, no later than 14 days from the day following the date on which the User sent the order.
Delivery times include only working days and do not include national holidays.
The Website allows to request the delivery of the ordered products to an address other than the User's own, provided that it is included in the country of residence of that the User indicated in the billing address box; in any case, it is the User's responsibility to provide all the necessary details for a successful delivery.
The User will be notified about the fulfilment of their order through a special message sent to the email address indicated on the order form.
In cases where the purchase of products not yet made is proposed ("pre-orders"), the User will be informed of such a circumstance through a specific indication in the online catalogue.
The delivery terms referred to in § 6 start to run from the moment the Seller obtains possession of the products themselves.
Art. 1472 of the Civil Code applies.
Minors shall not place orders on the Website.
The data entered during the purchase process shall be your real personal data and not those of third parties or invented data. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.
The User relieves the Seller of any liability arising from the issuance of incorrect tax documents due to errors relating to the data provided by the User, being himself solely responsible for inserting correct data.
The User is required to verify the contact and shipping details before completing the purchase through the appropriate summary panel shown at the end of the order procedure. The Seller disclaims any liability arising from errors in entering data that cannot be ascribed to its fault, including any loss of the purchased product.
Upon receipt of the products, the User shall check the conformity of the goods against the order. Especially, the User shall pay attention to the correspondence between the number of packages indicated on the waybill and those delivered and the integrity of the packaging.
Any anomalies (e.g. tampering, damage) shall be specified in writing directly in the courier's transport document and the User shall refuse delivery.
At the same time, the User is required to report these facts to the Seller's Customer Service via email at the address support@venezianico.com
If the User accepts the delivery of tampered and/or damaged products, this will void the legal guarantee of conformity.
The Seller shall not be liable for any service disruption due to force majeure such as, for example, accidents, explosions, fires, strikes, earthquakes and other events that prevent, in whole or in part, to perform the contract within the agreed deadlines.
The Seller shall not be liable to any party or third parties for damages, losses and costs incurred as a result of the non-performance of the contract for the reasons mentioned above. The customer shall be entitled only to the refund of the price paid.
Likewise, the Seller is not responsible for any fraudulent and illegal use third parties may make of credit cards and other means of payment, when performing the payment for the products. The Seller cannot know, at any moment during the payment procedure, the User's credit card number which, by opening a secure connection, is transmitted directly to the payment service manager.
The User has the right to withdraw from the present contract, without stating the reasons, within 14 days from the date on which the User or another person – other than the carrier and designated by the User – acquires physical possession of the products.
In order to exercise the right of withdrawal, the User shall inform us about their decision to withdraw from this contract through an unequivocal declaration to be sent
In order to comply with the withdrawal deadline, the User needs to send the communication concerning their withdrawal before the withdrawal period has expired.
To be eligible for a refund, the item to be returned must be unused and in the same condition in which the User received it (including the original protective films, that must not be removed from the watch case and bracelets). The User shall return the original packaging too. To complete the return, a receipt or proof of purchase is required.
To return a product, the User shall send it to:
VENEZIANICO S.R.L.
Via Eraclea 5
30027 San Donà di Piave (VE)
Italy
The product shall be shipped without delay and, in any case, within 14 days from the date in which the User communicated the withdrawal.
The User is responsible for the full return shipping cost, which will not be refunded.
It should be noted that, in the case the returned product is replaced, depending on the location chosen by the User for delivery, the time required for the new product to be delivered may vary.
If the User is shipping an item whose value exceeds € 50, they should consider using a trackable shipping service or purchasing a shipping insurance. The Seller shall not be liable if the product to be returned is not delivered for any circumstance.
If the User withdraws from this contract, all payments that they have made to the Seller shall be reimbursed, including the delivery costs (with the exception of the additional costs deriving from the possible choice by the User of a type of delivery other than the type less expensive than standard delivery to be offered by the Seller), without undue delay and, in any case, no later than 14 days from the date on which the product has been delivered back to the Seller's address. The refund will be made using the same payment method used by the User for the initial transaction, unless he has expressly agreed otherwise; in any case, the User will not incur any costs as a consequence of this refund.
Once the return has been received and inspected, the Seller shall inform the User about the approval or refusal of the refund via email.
If approved, the refund shall be processed and credited to the User's credit card or the original payment method.
The Seller may suspend the refund payment until they receive the products or the User provides evidence of having sent them back.
Users who have not received the expected refund are advised to first monitor their bank account and, if necessary, contact the company that issued their credit card and their bank, as it may take some time before the refund is officially registered.
Should these initiatives be unsuccessful, the User may contact the Seller at the email address support@venezianico.com
The amount advanced by Venezianico Srl to the courier as import duty imposed by the destination country, which the customer is liable for in accordance to Article 4, will be deducted from the total amount to be reimbursed, along with any additional expenses incurred by Venezianico Srl due to the customer's refusal to pay the charges within their liability.
The Seller shall replace the items only if defective or damaged. Should the User wish a replacement with the same item, they may contact the Seller at the email address support@venezianico.com and send the item to be replaced to:
VENEZIANICO S.R.L.
Via Eraclea 5
30027 San Donà di Piave (VE)
Italy
The Seller does not accept the return of products that have been clearly customized or assembled on demand at a User’s express request. Therefore, the latter will not be entitled to any replacement or refund.
The Seller shall deliver goods that correspond to the description provided to the User in the purchase contract and they are liable for any lack of conformity existing at the time of delivery or that shows within two years of delivery.
In order for the warranty to be valid, the User shall report the lack of conformity to the Seller within two months from its discovery, by contacting Customer Service at the email address support@venezianico.com. In absence of such a communication the warranty shall be considered as void. The report shall contain an accurate and complete description of the alleged defects.
The Customer Service will inform the User about how to return the product.
The User shall have the right to request the repair the product for free or, alternatively, a replacement, an adequate price reduction or the termination of the contract pursuant to and within the limits set forth in art.130 of the Consumer Code. Pursuant to paragraph 10 of art. 130, in the event of minor defect, the User shall not be entitled to terminate the contract.
In any case, defects of conformity deriving from damage due to accidental events or the User’s misuse of the product – meaning outside the scope of its intended purpose – are excluded from the legal guarantee.
Any dispute arising from the application, execution, interpretation and violation of the purchase contracts stipulated through the Website shall be subject to the law of Italy. The application of the United Nations Convention on International Sales of Goods (Vienna, 1980) shall be excluded.
